Making a complaint

You can complain directly to New Leaf Distribution Ltd, who are responsible for the advice I give:

Email: complaints@newleafgroup.co.uk
Post: Complaints, New Leaf Distribution Ltd, Garfield House, 165-167 High Street, Rayleigh, Essex SS6 7QA

We’ll acknowledge your complaint promptly and aim to resolve it within 8 weeks. If you’re not happy with the final response, or we haven’t replied within 8 weeks, you can refer your complaint to the Financial Ombudsman Service, free of charge:

financial-ombudsman.org.uk
0800 023 4567